All the frequently asked questions about Stockys, grouped by topic.
Requirements, billing, stock and POS: the answers to the questions merchants ask us most often.
01 · Requirements
What you need before you start using Stockys.
Do I need a Stockys account?
Yes. The Shopify app connects your store to the Stockys platform. You can create the account during the connection wizard.
Is installing the Shopify app enough to manage the warehouse?
No. A Stockys account is required; the Shopify app alone does not run your warehouse operations.
Do I need to leave Shopify to create the Stockys account?
No. You can create it during the connection wizard, without leaving the Shopify admin.
02 · Billing
How payments and plan limits work.
How is Stockys billed?
Billing happens through Shopify, using the app's Shopify price list.
Do ecommerce shipments count toward the movement limit?
No. The limit applies to warehouse operations such as receipts, transfers, inventory counts and adjustments; ecommerce shipments are not counted.
Do I need to enter a credit card on Stockys?
No. No external payments or credit card outside Shopify are required.
What happens if I exceed the plan's movement limit?
The app shows warnings before limits are reached. If a limit is exceeded, the refusal states which limit applies, the allowed value and the current consumption, without interrupting an operation halfway through.
03 · Stock
How stock stays aligned between Shopify and Stockys.
Can I use Stockys with multiple locations?
Yes. Active Shopify locations are mapped to Stockys warehouses. Plans include unlimited warehouses.
Does Stockys manage orders that have not been fulfilled yet?
No. Stockys acts when an order is fulfilled and records the corresponding stock decrease; it does not manage reservations or allocations before fulfillment.
Does stock stay aligned in real time between Shopify and Stockys?
With Shopify as the stock source, alignment from Shopify to Stockys happens at initial import and at reconciliation, not continuously.
Do stock decreases from fulfilled orders go through the picking flow?
No. Stock decreases generated by fulfilled orders do not follow the picking flow, because fulfillment has already been confirmed.
Does Stockys create native Shopify Purchase Orders?
No. Native Shopify Purchase Orders cannot be created via API.
04 · POS
What changes when you work from the tablet in store.
What happens if the POS tablet loses network access?
Scans are saved locally and sent automatically once the tablet reconnects.
Does staff scanning need a Stockys account?
No. Staff are recognized by the POS profile; PIN operators attribute scans to staff, with no Stockys account needed to scan.
In which languages is the POS extension available?
The POS extension is available in Italian and English; other languages use English.